CPOnline Customer Feedback

While we have no intention of closing the doors on CPOnline, we are no longer actively developing features within this platform.

We encourage you to take a look at our next-generation ecommerce platform, NCR Retail Online

- The CPOnline Team

CPOnline Customer Feedback

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  1. Really would like a gift registry online. all my competitors have one.

    11 votes
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  2. We operate our quarterly/seasonal promotions on a staggered discount based on dollar amount. This is for ONE specific category - and NOT all our items/categories across the board. Ex: Orders $150+ = Free Shipping, Orders $200+ = 5% Discount, Orders $1000+ = 10% Discount, Orders $2000+ = 15% Discount.

    8 votes
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  3. This feature suggestion is for international shipping group rates where we could choose different shipping rates for group A, B, C, etc.

    When adding countries they would be assigned to a group which would correspond to the group shipping rate in the table lookup.

    A fair majority of our international orders ship to Canada, however sales in other oversees countries are quickly growing. Currently we are using the table lookup method to calculate shipping. Since Canada is the majority shareholder of international sales right now our international shipping rate is based on the cost to ship there.

    The increased customer…

    6 votes
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  4. A text field that can be added to an item that allows more characters. The only option right now is using the note field, which is very limited to the number of characters a customer can enter.

    6 votes
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  5. Have a digital catalog have a shopping cart to store the products you are purchasing so that you are not taken to check out on a merchant's website every time you want to purchase an item. The digital catalog shopping cart would allow the customer to add, remove and change quantity of a product. Then when they are done shopping through the digital catalog they would check out and then get taken to the merchant's secure shopping cart where all the products they added from the digital catalog would be. They can then add, remove or change quantity and then…

    6 votes
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  6. 6 votes
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  7. tax report in CPOnline that gives merchants tax information based upon a zip code

    5 votes
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  8. 4 votes
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  9. 4 votes
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  10. 4 votes
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  11. 4 votes
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  12. A way to download and back up your image files you have uploaded, for both categories and item images. Also a way to see which images are actually being used. That way you can delete old files.

    4 votes
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  13. Give us the ability to filter the Web Sales Volume report by Ecommerce categories, not just by dates!

    4 votes
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  14. The BASIC ability to declare a DOCTYPE so IE doesnt display our sites in quirks mode would be nice. Why was such a basic feature left out in the first place?

    3 votes
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  15. Items ordered need to be editable from within Order Management. I.e. delete an item and add another, per the customers request. Currently, this is only accomplished through a POS drawer, which is awkward for higher volumes.

    3 votes
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  16. When selecting "List Price Only (Until Added to Cart)" or "No Prices (Until Added to Cart)" there should be a custom text option where we can enter text or an image saying "Add to Cart to See Lowest Price" instead of it just showing the list price scratched through or no price at all.

    3 votes
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  17. We really need for there to be a way that customers can get an estimate as to when their order will be delivered for different shipping options.

    This should be based on the time of day and take into account that orders received on weekends or after 1 PM are shipped the next buisiness day - of course, other venders could customize this to meet their own shipping policies.

    Customers should be able to figure out when UPS Ground versus Air versus FedEx versus US Mail will deliver their order.

    3 votes
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  18. Many of our items are sold in decimal quantities (fabrics) which is supported in CounterPoint. It would be excellent if our customers could also buy in those quantities.

    Also, CPOnline currently rounds to the nearest whole number with our imported quantity available. So if we only have 1.5 yards, it shows we have 2. It would be better to round down to properly reflect our inventory availability.

    3 votes
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  19. In our industry (wine and liquor) customers want to get together to talk about and discuss their purchases. Each person's tastes are different, so by posting a question or discussion in a forum, customers can help each other. Interaction can lead to other ideas as well.

    3 votes
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  20. Because of the 10MB image file size limit, I have to split my images into many zip files. Also, because of the file name restriction "itempics.zip" it's very tedious and tricky to rename files, upload, rename them again, rename the next one... The current project is 25 itempics.zip files and 2 thumbnails.zip files - over 4,000 new images and associated thumbs. Very tedious and hard to get it right. Lifting the size limit and/or the name restriction would be very helpful

    3 votes
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