NCR Smart Alerts

How can we improve SmartAlerts?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. New Customer alert

    Alert for when a customer is created so my A/R person can check that all the fields are filled in correctly

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      under review  ·  Product Manager responded

      Thank you for your suggestion. NCR Partners can now build custom alerts in your NCR Smart Alerts account. Your message has been forwarded to your partner.

    • "Large Sale" alert for Orders

      I am only alerted to Orders when they are processed out of the order management que, which converts it to a ticket. However, I would like to be alert when the sales person takes and accepts payment for the order.

      Moreover, my alerts show me who processed the order since I have it set to EmployeeID. I have changed it to SalesRep. Will this show me who took the order or the SalesRep on the customer file? Because it may be different for a repeat customer.

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Store has opened but no one has signed in or drawer not activated are not accurate.

        I don't know what the window is - but at 10:58 today eastern time, the drawer was activated, according to drawer management. At 11:30 I received an alert that the store was open but drawer not activated. Just changed yesterday from store open but no one signed in to drawer activated, thinking it would help on the inaccurate alerts - but did not. Seems like if they activate BEFORE open time - it's not recognized. Their first sale was at 11:37, so nothing happened between opening (at 11 am with activation at 10:58) and the first sale at 11:37. Is…

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Is it possiable to set parameters on sale activity so that you profit is not sent to some of your subscribers

          On our Smart Alerts we have our managers getting the Sale activity at the end of the day because we want them to be able to see how their store is doing when they are not there. With them getting this they also get the Profit numbers and we would much rather them not see this.... Is there away to allow them to see end of day numbers only and not display the profit?

          10 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Is it possible to provide an option to get low inventory alerts based on attributes

            Is it possible to provide an option to get low inventory alerts based on attributes

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • I need a refund alert. The same as large sale but the opposite, I would like to know wabout a large refund.

              Simple
              We have alerts for large sales, I would like an alert for large refunds

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Sales by Customer Type

                It would be nice to have the ability to choose what customer types sales figures are being reported at end of the day. I would like to eliminate some customer types from the report.

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Purchasing and Receiving

                  An alert to inform if a PO has been created, and when a receiving has been entered/posted.

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Detailed Price Override Alert

                    Currently, this alert reports the user that invoiced the ticket not the actually Manager that authorized the Price Override. Example CASHIER A (no override price access) has MANAGER B (has override price access) override a price and then CASHIER A invoices the ticket, The current alert shows up like this:

                    "There have been 10 price overrides performed by CASHIER A at the D1 store today."

                    This is misleading as MANAGER B performed the price override and not CASHIER A.

                    Also we could use more details about the override:

                    The idea is that someone with authorization to approve Price Overrides would…

                    3 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Privide users with the ability to select which fields/columns to display in alert.

                      With having so many retail stores, it's impossible to remember the STORE Number, which displays in the alert.
                      The STORE Number is in the STORE FIELD column. The alert would provide better information if it showed the actual store name, which is currenty displayed in the DESCRIPTION FIELD.
                      Allowing users to select which field or columns to display in alerts would provide better information. Thank you.

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Emailed the number of walk ins and total customers per day.

                        Be nice to see the amount of walk ins to see how many customers are being asked for their information.

                        2 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • When emailed for an overide attach the ticket so e can evaluate prior to contacting the sales staff.

                          Some businesses allow price overrides for price-matching, it would be nice to see the ticket so we can evaluate prior to contacting the sales staff.

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • With all alerts, making sure if its a sale alert its pulling the correct name (sales rep) rather than the name logged into the drawer.

                            With all alerts, making sure if its a sale alert its pulling the correct name (sales rep) rather than the name logged into the drawer.

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Thank you for your suggestion. The current release of Smart Alerts allows you to select Sales Rep for the following alerts: Remote Sale, Large Disc Applied, Large Price Override, Refund After/Before Close, Sale After/Before Close, and Large Sale. Please leave a comment to let us know if this is what you’re referring to. If there are other alerts that need this option please include it in your comment as well. Thank you.

                            • Time Card Receipts

                              I would like to see a Receipt printed when employees clock in and out Using CounterPoint. This would help tremendously with the confusion and corrections that are having to be monitored daily by the management staff, as well as helping employees manage their breaks and down time more effectively

                              5 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Excessive No Sales Thresh hold

                                The time buffer should be shortened for to 5 minutes or less in order to notify parties in a more timely manner. I have been told that the current buffer that scans for these changes is 15 minutes. Our stores have a No "No Sale" policy so this button is more or less of an "Emergency Open" button in an event there is a reason a Cashier needs to Open the Drawer for an Emergency, Certain parties will be notified there is an issue at that Register.

                                4 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Low Sell Thresh hold alert.

                                  There should be an alert designed to trigger when an item is sold for less than a certain amount. For example We have price prompted item at our stores for certain merchandise that varies in value, of these item they should never be sold for less than $0.24. just a thought.

                                  4 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Drawer History Alert

                                    Similar to the Flash Report a Drawer History Alert that would show each tender breakdown. This alert could be sent early in the am the next day.

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Low inventory should show item description/long description not just item number

                                      Low inventory should show item description/long description not just item number

                                      11 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ticket sale alerts should include what was sold, not just a final sales number.

                                          It would be great to see what products are actually selling. The products are listed on the customer receipt, so I would imagine there is a capability for this to be included in the alert.

                                          4 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3
                                          • Don't see your idea?

                                          NCR Smart Alerts

                                          Feedback and Knowledge Base