NCR Smart Alerts

NCR Smart Alerts

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  1. On our Smart Alerts we have our managers getting the Sale activity at the end of the day because we want them to be able to see how their store is doing when they are not there. With them getting this they also get the Profit numbers and we would much rather them not see this.... Is there away to allow them to see end of day numbers only and not display the profit?

    13 votes
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  2. Alert for when a customer is created so my A/R person can check that all the fields are filled in correctly

    1 vote
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    under review  ·  Product Manager responded

    Thank you for your suggestion. NCR Partners can now build custom alerts in your NCR Smart Alerts account. Your message has been forwarded to your partner.

  3. I am only alerted to Orders when they are processed out of the order management que, which converts it to a ticket. However, I would like to be alert when the sales person takes and accepts payment for the order.

    Moreover, my alerts show me who processed the order since I have it set to EmployeeID. I have changed it to SalesRep. Will this show me who took the order or the SalesRep on the customer file? Because it may be different for a repeat customer.

    1 vote
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  4. I don't know what the window is - but at 10:58 today eastern time, the drawer was activated, according to drawer management. At 11:30 I received an alert that the store was open but drawer not activated. Just changed yesterday from store open but no one signed in to drawer activated, thinking it would help on the inaccurate alerts - but did not. Seems like if they activate BEFORE open time - it's not recognized. Their first sale was at 11:37, so nothing happened between opening (at 11 am with activation at 10:58) and the first sale at 11:37. Is…

    1 vote
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  5. Is it possible to provide an option to get low inventory alerts based on attributes

    1 vote
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  6. Simple
    We have alerts for large sales, I would like an alert for large refunds

    1 vote
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  7. It would be nice to have the ability to choose what customer types sales figures are being reported at end of the day. I would like to eliminate some customer types from the report.

    1 vote
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  8. An alert to inform if a PO has been created, and when a receiving has been entered/posted.

    1 vote
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  9. Currently, this alert reports the user that invoiced the ticket not the actually Manager that authorized the Price Override. Example CASHIER A (no override price access) has MANAGER B (has override price access) override a price and then CASHIER A invoices the ticket, The current alert shows up like this:

    "There have been 10 price overrides performed by CASHIER A at the D1 store today."

    This is misleading as MANAGER B performed the price override and not CASHIER A.

    Also we could use more details about the override:

    The idea is that someone with authorization to approve Price Overrides would…

    3 votes
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  10. With having so many retail stores, it's impossible to remember the STORE Number, which displays in the alert.
    The STORE Number is in the STORE FIELD column. The alert would provide better information if it showed the actual store name, which is currenty displayed in the DESCRIPTION FIELD.
    Allowing users to select which field or columns to display in alerts would provide better information. Thank you.

    1 vote
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  11. Be nice to see the amount of walk ins to see how many customers are being asked for their information.

    2 votes
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  12. Some businesses allow price overrides for price-matching, it would be nice to see the ticket so we can evaluate prior to contacting the sales staff.

    1 vote
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  13. With all alerts, making sure if its a sale alert its pulling the correct name (sales rep) rather than the name logged into the drawer.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion. The current release of Smart Alerts allows you to select Sales Rep for the following alerts: Remote Sale, Large Disc Applied, Large Price Override, Refund After/Before Close, Sale After/Before Close, and Large Sale. Please leave a comment to let us know if this is what you’re referring to. If there are other alerts that need this option please include it in your comment as well. Thank you.

  14. I would like to see a Receipt printed when employees clock in and out Using CounterPoint. This would help tremendously with the confusion and corrections that are having to be monitored daily by the management staff, as well as helping employees manage their breaks and down time more effectively

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Are you requesting an alert to be triggered each time an employee clocks in and out of Counterpoint? If not, than this is a Counterpoint request and needs to be logged under the Counterpoint forum. Thanks.

  15. The time buffer should be shortened for to 5 minutes or less in order to notify parties in a more timely manner. I have been told that the current buffer that scans for these changes is 15 minutes. Our stores have a No "No Sale" policy so this button is more or less of an "Emergency Open" button in an event there is a reason a Cashier needs to Open the Drawer for an Emergency, Certain parties will be notified there is an issue at that Register.

    4 votes
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  16. There should be an alert designed to trigger when an item is sold for less than a certain amount. For example We have price prompted item at our stores for certain merchandise that varies in value, of these item they should never be sold for less than $0.24. just a thought.

    4 votes
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  17. Similar to the Flash Report a Drawer History Alert that would show each tender breakdown. This alert could be sent early in the am the next day.

    1 vote
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  18. Low inventory should show item description/long description not just item number

    11 votes
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  19. 1 vote
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  20. It would be great to see what products are actually selling. The products are listed on the customer receipt, so I would imagine there is a capability for this to be included in the alert.

    4 votes
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