Store Hours
Have the ability to set the store hours for a business that is open past midnight but not a 24 hour store. This affects so many of the alerts that we can not currently use, sales or voids done before or after the store closes, end of day reports, drawer not activated etc.

On our Smart Alerts we have our managers getting the Sale activity at the end of the day because we want them to be able to see how their store is doing when they are not there. With them getting this they also get the Profit numbers and we would much rather them not see this.... Is there away to allow them to see end of day numbers only and not display the profit?

Simple
We have alerts for large sales, I would like an alert for large refunds

Alert for when a customer is created so my A/R person can check that all the fields are filled in correctly

I am only alerted to Orders when they are processed out of the order management que, which converts it to a ticket. However, I would like to be alert when the sales person takes and accepts payment for the order.

Moreover, my alerts show me who processed the order since I have it set to EmployeeID. I have changed it to SalesRep. Will this show me who took the order or the SalesRep on the customer file? Because it may be different for a repeat customer.

The 'Flash Report' should be sent when the settlement and post is done, not when the store closes, based on the time set, some stores stay open till the last person is helped, maybe going beyond the 'store close' time, also, if sent at settlement, will also tell us when till was counted and posted, thanks

Is it possible to provide an option to get low inventory alerts based on attributes

It would be nice to have the ability to choose what customer types sales figures are being reported at end of the day. I would like to eliminate some customer types from the report.

An alert to inform if a PO has been created, and when a receiving has been entered/posted.

With having so many retail stores, it's impossible to remember the STORE Number, which displays in the alert.
The STORE Number is in the STORE FIELD column. The alert would provide better information if it showed the actual store name, which is currenty displayed in the DESCRIPTION FIELD.
Allowing users to select which field or columns to display in alerts would provide better information. Thank you.

Be nice to see the amount of walk ins to see how many customers are being asked for their information.

Some businesses allow price overrides for price-matching, it would be nice to see the ticket so we can evaluate prior to contacting the sales staff.

With all alerts, making sure if its a sale alert its pulling the correct name (sales rep) rather than the name logged into the drawer.

I would like to see a Receipt printed when employees clock in and out Using CounterPoint. This would help tremendously with the confusion and corrections that are having to be monitored daily by the management staff, as well as helping employees manage their breaks and down time more effectively

The time buffer should be shortened for to 5 minutes or less in order to notify parties in a more timely manner. I have been told that the current buffer that scans for these changes is 15 minutes. Our stores have a No "No Sale" policy so this button is more or less of an "Emergency Open" button in an event there is a reason a Cashier needs to Open the Drawer for an Emergency, Certain parties will be notified there is an issue at that Register.

There should be an alert designed to trigger when an item is sold for less than a certain amount. For example We have price prompted item at our stores for certain merchandise that varies in value, of these item they should never be sold for less than $0.24. just a thought.

Similar to the Flash Report a Drawer History Alert that would show each tender breakdown. This alert could be sent early in the am the next day.

Low inventory should show item description/long description not just item number