NCR Smart Alerts

How can we improve SmartAlerts?

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  1. Emailed the number of walk ins and total customers per day.

    Be nice to see the amount of walk ins to see how many customers are being asked for their information.

    2 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Alert for large deposits

      Along the same lines as receiving an alert for a large ticket amount it would be nice to receive an alert for large orders with deposits over a certain amount

      2 votes
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        under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Drawer open alerts

        I would love to get alerts if the cash drawer is opened for any reason. Two specific ways that cashiers can open the drawer without doing a no sale are by using the drawer key or by starting to do the end of day process and then cancelling it.

        2 votes
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          under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Payouts after hours

          I would like to get an alert for payouts that are done before or after store hours.

          2 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Same day returns

            Alerts when same day returns occur

            2 votes
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              under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • 2 votes
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                under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • alert when coupons are used and how much

                alert when coupons are used and how much

                2 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Alert that cash drawer is open for an amount of time

                    Alert that a cash drawer is open for over XX (letting user set) the amount of time

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Privide users with the ability to select which fields/columns to display in alert.

                      With having so many retail stores, it's impossible to remember the STORE Number, which displays in the alert.
                      The STORE Number is in the STORE FIELD column. The alert would provide better information if it showed the actual store name, which is currenty displayed in the DESCRIPTION FIELD.
                      Allowing users to select which field or columns to display in alerts would provide better information. Thank you.

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Store has opened but no one has signed in or drawer not activated are not accurate.

                        I don't know what the window is - but at 10:58 today eastern time, the drawer was activated, according to drawer management. At 11:30 I received an alert that the store was open but drawer not activated. Just changed yesterday from store open but no one signed in to drawer activated, thinking it would help on the inaccurate alerts - but did not. Seems like if they activate BEFORE open time - it's not recognized. Their first sale was at 11:37, so nothing happened between opening (at 11 am with activation at 10:58) and the first sale at 11:37. Is…

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • "Large Sale" alert for Orders

                          I am only alerted to Orders when they are processed out of the order management que, which converts it to a ticket. However, I would like to be alert when the sales person takes and accepts payment for the order.

                          Moreover, my alerts show me who processed the order since I have it set to EmployeeID. I have changed it to SalesRep. Will this show me who took the order or the SalesRep on the customer file? Because it may be different for a repeat customer.

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Sales by Customer Type

                            It would be nice to have the ability to choose what customer types sales figures are being reported at end of the day. I would like to eliminate some customer types from the report.

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • With all alerts, making sure if its a sale alert its pulling the correct name (sales rep) rather than the name logged into the drawer.

                              With all alerts, making sure if its a sale alert its pulling the correct name (sales rep) rather than the name logged into the drawer.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Thank you for your suggestion. The current release of Smart Alerts allows you to select Sales Rep for the following alerts: Remote Sale, Large Disc Applied, Large Price Override, Refund After/Before Close, Sale After/Before Close, and Large Sale. Please leave a comment to let us know if this is what you’re referring to. If there are other alerts that need this option please include it in your comment as well. Thank you.

                              • New Customer alert

                                Alert for when a customer is created so my A/R person can check that all the fields are filled in correctly

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  under review  ·  Product Manager responded

                                  Thank you for your suggestion. NCR Partners can now build custom alerts in your NCR Smart Alerts account. Your message has been forwarded to your partner.

                                • 1 vote
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                                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Is it possible to provide an option to get low inventory alerts based on attributes

                                    Is it possible to provide an option to get low inventory alerts based on attributes

                                    1 vote
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Purchasing and Receiving

                                      An alert to inform if a PO has been created, and when a receiving has been entered/posted.

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Separate void alerts

                                        - Alert whenever a completed ticket void occurs
                                        - Change current voided ticket alert to only include line voids

                                        1 vote
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                                          under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Pay out over $X

                                          Include alerts for payouts

                                          1 vote
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                                            under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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