NCR Customer Connect

How can we improve NCR Customer Connect?

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  1. Unique Coupons for Customers

    Would like to create unique Coupons for each customer, like B&N does. CP would have to be modified to track and redeem these unique, customer-specific coupons. This would prevents coupon forwarding via email.

    68 votes
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      5 comments  ·  Flag idea as inappropriate…  ·  Admin →

      CustomerConnect plans to implement this feature, but we need CounterPoint to add this functionality first. When CounterPoint can generate unique coupon codes per customer, CustomerConnect will likely add this feature in their next release. As of today, this capability is on the CounterPoint team’s radar but is not on a release schedule.

    • Not Good - sender is "CustomerConnect@RadiantRetailApps.com"

      We really want the email to come from our domain. We build the trust with our customers in our stores with our brand, and we strongly feel our customers expect to see an email from us, not our POS solution.

      We are afraid we are losing contacts because of this.

      52 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Restrict purchases to recipients who opened mail or clicked

        The system currently counts all purchases for all email recipients. That overstates the effectiveness of the campaign. It should only count purchases for customers who actually opened their email - or you should at least provide an option to restrict it accordingly.

        49 votes
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          under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Send a "Thank You" email as soon as a customer signs up

          I'd like to be able to send a coupon to customers that sign up/opt in to email marketing as soon as they do so, without setting up a confusing reoccurring email that checks for new addresses only once per day.
          This is a feature that Constant Contact has had for quite a while and was nice.

          40 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Custom signup form

            Would be nice if we could create our own signup form so it could look like our website.

            39 votes
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              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • two email addresses

              I have households who would like to receive our emails at two different email addresses. Counterpoint allows for two would it be possible to allow us to send to both?

              34 votes
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                under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Folders to Organize Image Library

                Right now Customer Connect Allows you to upload as many images as you want into the Image Library. However there is no way to organize these images. Having an option to create folders would benefit anyone using the program and would keep everything organized. Otherwise you might be searching 5-10 minutes trying to locate one specific image.

                33 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Security Levels

                  I would like to give different access levels to different Customer Connect users. Some people only need the reporting

                  28 votes
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                    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Stronger Boolean Segments

                    The "AND" and "OR" are great for combining segment criteria, but we also need "NOT" so that we can take customers out of a segment. We might want to advertise an item to customers who bought something from the same category, but not if they've already bought that item. Right now, there's a couple of long workarounds that could easily be dealt with by allowing "NOT" and "XOR" (exclusive OR) operators.

                    28 votes
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                      under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Segment using Zip/Postal Code Range

                      We need to be able to create a segment on Step 4 using a range of Zip/Postal Codes - in addition to being able to select individual codes

                      23 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Need the ability to see who has NOT opened emails

                        I would find it beneficial if we could receive analysis on those that have NOT opened the email (this would allow me to try again with another email/subject line to entice them again, without bothering those that opened the email ... and even give us the ability to resend the same campaign, or a slightly modified one to those individuals who have not opened the email)

                        23 votes
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                          under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Create and save test segments

                          A user should be able to create and save test segments under the Manage tab. This would let the user test how many subscribers are in a segment before creating a campaign. If they find out that that segment is too small or too large for their needs, then they could abandon it before creating a campaign, saving time. Also, if the user decides to save a test segment, the segment should be available for use when creating a campaign email.

                          22 votes
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                            under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow for A/B Testing of emails.

                            In the program Mail Chimp you can create two versions of an email and it will divide your segment and do an A/B test for you so you can see which email is more effective.

                            21 votes
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Segment by Store Purchased From

                              We need to be able to create a segment based on the Store a customer has purchased from - not just the store they were assigned to when the customer record was created. We should also be able to combine Store Purchased From with Purchased from Item Category and Ticket Item Number.

                              21 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Print Only the Coupon in the Email

                                When you use the template editor, there should be a feature in the email sent to bring up a separate tab or window for only the coupon. This way the customer can print just the coupon, instead of the whole email.

                                21 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Email sent confirmation

                                  I am never 100% sure if an email is sent or scheduled. It would be nice to be able to check a box to say I want to be included on the email distribution list or just to receive some sort of pop up confirmation.

                                  19 votes
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                                    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Send email by amount of money spent in x number of days.

                                    I want to send am email to a customer who has spent a certain amount of money over the past year (365 days). Option should be customizable to change that number of days.

                                    19 votes
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                                      under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Special Offer after Liking our facebook page

                                      http://www.youtube.com/watch?feature=player_embedded&v=Z4m1Ddp52lg

                                      This video shows after we send out a campaign and somebody likes us on Facebook, a special offer coupon will pop up. Can we get something like this?

                                      14 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow "Segments" to query entire customer database, even those without emails

                                        I'd like to be able to use the "Segments" function for targeted direct-mail (snail mail) campaigns. However, CustomerConnect can't use customers who don't have email addresses, which most of my database customers haven't provided which eliminates it's functionality.

                                        13 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Enter and manage new contacts on the fly

                                          Please give us the ability to add new contacts directly into Customer Connect. This should also provide us the ability to select which segment to associate them with. The import only system is entirely to slow and tedious. Also, if you could speed up the "scrubber"!

                                          11 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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