NCR Customer Connect

NCR Customer Connect

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  1. Would like to create unique Coupons for each customer, like B&N does. CP would have to be modified to track and redeem these unique, customer-specific coupons. This would prevents coupon forwarding via email.

    83 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →

    CustomerConnect plans to implement this feature, but we need CounterPoint to add this functionality first. When CounterPoint can generate unique coupon codes per customer, CustomerConnect will likely add this feature in their next release. As of today, this capability is on the CounterPoint team’s radar but is not on a release schedule.

  2. We really want the email to come from our domain. We build the trust with our customers in our stores with our brand, and we strongly feel our customers expect to see an email from us, not our POS solution.

    We are afraid we are losing contacts because of this.

    58 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. The system currently counts all purchases for all email recipients. That overstates the effectiveness of the campaign. It should only count purchases for customers who actually opened their email - or you should at least provide an option to restrict it accordingly.

    49 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. I'd like to be able to send a coupon to customers that sign up/opt in to email marketing as soon as they do so, without setting up a confusing reoccurring email that checks for new addresses only once per day.
    This is a feature that Constant Contact has had for quite a while and was nice.

    47 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Would be nice if we could create our own signup form so it could look like our website.

    44 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Right now Customer Connect Allows you to upload as many images as you want into the Image Library. However there is no way to organize these images. Having an option to create folders would benefit anyone using the program and would keep everything organized. Otherwise you might be searching 5-10 minutes trying to locate one specific image.

    35 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. I have households who would like to receive our emails at two different email addresses. Counterpoint allows for two would it be possible to allow us to send to both?

    34 votes
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    under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. I would like to give different access levels to different Customer Connect users. Some people only need the reporting

    25 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. The "AND" and "OR" are great for combining segment criteria, but we also need "NOT" so that we can take customers out of a segment. We might want to advertise an item to customers who bought something from the same category, but not if they've already bought that item. Right now, there's a couple of long workarounds that could easily be dealt with by allowing "NOT" and "XOR" (exclusive OR) operators.

    28 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. I would find it beneficial if we could receive analysis on those that have NOT opened the email (this would allow me to try again with another email/subject line to entice them again, without bothering those that opened the email ... and even give us the ability to resend the same campaign, or a slightly modified one to those individuals who have not opened the email)

    26 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. We need to be able to create a segment on Step 4 using a range of Zip/Postal Codes - in addition to being able to select individual codes

    23 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. When you use the template editor, there should be a feature in the email sent to bring up a separate tab or window for only the coupon. This way the customer can print just the coupon, instead of the whole email.

    23 votes
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  13. A user should be able to create and save test segments under the Manage tab. This would let the user test how many subscribers are in a segment before creating a campaign. If they find out that that segment is too small or too large for their needs, then they could abandon it before creating a campaign, saving time. Also, if the user decides to save a test segment, the segment should be available for use when creating a campaign email.

    22 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. In the program Mail Chimp you can create two versions of an email and it will divide your segment and do an A/B test for you so you can see which email is more effective.

    21 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. We need to be able to create a segment based on the Store a customer has purchased from - not just the store they were assigned to when the customer record was created. We should also be able to combine Store Purchased From with Purchased from Item Category and Ticket Item Number.

    21 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. I am never 100% sure if an email is sent or scheduled. It would be nice to be able to check a box to say I want to be included on the email distribution list or just to receive some sort of pop up confirmation.

    18 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. I want to send am email to a customer who has spent a certain amount of money over the past year (365 days). Option should be customizable to change that number of days.

    19 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Emails are being opened to a large extent on mobile phones with screens as small as 2.25" across and need to be readable at this scale. The top ESPs allow for responsive design.

    15 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. http://www.youtube.com/watch?feature=player_embedded&v=Z4m1Ddp52lg

    This video shows after we send out a campaign and somebody likes us on Facebook, a special offer coupon will pop up. Can we get something like this?

    14 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. I'd like to be able to use the "Segments" function for targeted direct-mail (snail mail) campaigns. However, CustomerConnect can't use customers who don't have email addresses, which most of my database customers haven't provided which eliminates it's functionality.

    13 votes
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