NCR Customer Connect

How can we improve NCR Customer Connect?

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  1. Enter and manage new contacts on the fly

    Please give us the ability to add new contacts directly into Customer Connect. This should also provide us the ability to select which segment to associate them with. The import only system is entirely to slow and tedious. Also, if you could speed up the "scrubber"!

    11 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Multiple default email settings

    have multiple default email settings, then being able to choose them from a drop down list while creating a campaign.

    10 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Loyalty Points converted

    Can you make it so the ##LoyaltyPointsBalance## variable gets converted to dollar amounts? That way our customers know how much they can actually spend.

    9 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Recurrence Interval - Last day of the month

    There is no setting for setting recurrence interval for the last day of each month. There is only, 31st day, 30th day. However if you select 31st day it will only send on months that have a 31st day. So say you want to send an email to everyone on the last day of the month who made a purchase that same month, you would not be able to do that without a "last day of the month" option

    8 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Email Guests who have or have not used coupon sent in a previous email.

    Right now if I want to send a follow-up email to Guests who have used coupon, I have to download the wholepurchases list, resort according to who redeemed the coupon and upload another list. I have many lists!! It would be great if we could have a segment that allowed us to email: those who used the coupon to make a purchase; those who made the purchase without using the coupon; or those who didn't do use either option. Thank you!

    8 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. 7 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Improve blackberry/mobile device support

    Emails that are sent out do not view well on blackberries because of the email address "CustomerConnect on behalf of so&so @ domain-name.com" - that wraps down to a few lines.

    7 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Tracking Number

    I would like the functionality to import tracking numbers from my CounterPoint database so I can send a daily "Thank You for your Order & here is your Tracking Number" email.

    7 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. SMS Mobile Short Messaging

    To get immediate messages our to customers regarding sudden closures or delays in service to keep total satisfaction from customers!

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. timestamp

    I'd really like to see more incremental time data- to see timing, customer behavior throughout the 'day' as opposed to just the big timeframe window.

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow for multiple click thru areas or link within an image. Right now an image is allowed only one.

    If I create an image in photoshop with multiple items within the image it would be nice to provide different links for each item. The image would be allowed multiple links.

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ability to select specific email addresses as recipients without any segment criteria.

    There is nothing within CounterPoint to distinguish these recipients. Profile codes, ticket history, customer category or loyalty programs do not differentiate these recipients from others in customer database.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Segment by Item Attributes and Profile codes

    Item attributes typically store valuable information about items. Brand is frequently stored in these codes. Being able to segment gives the user greater flexibility to mark based on the item attributes. Especially helpful for apparel and VERY helpful for the green industry.

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Account setup

    We would like to have the primary account available to secondary admins so each administrator gets credit for the work they did via login. This is like how facebook operates. This would decrease confusion on who did what.

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. variables in barcodes

    I would like to be able to use a variable in the creation of the new barcode string.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. 4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Formatting variables

    Variables that are pulled from CounterPoint need the capability of being reformatted. For example, if it's a customer profile date field, Counterpoint sends it as year-month-date. Customer Connect should have an option to reformat that piece of data into more user friendly text, such as Month Day, Year, etc.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. 4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Create different segments for opt-ins from different websites

    Opt-ins from different websites within the same business should be automatically separated to allow for targeted marketing

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Additional Email List Filters

    a way to select a date range (purchase date). set a minimum purchase amount

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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