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Ability to Archive Campaigns
As campaigns and emails that have been sent cannot be deleted currently, there should be a way to archive obsolete campaigns. This is a basic feature in most email marketing providers and it is very cumbersome to have to sort through years worth of old campaigns.
3 votesThis item has been placed “under review”. Thank you for your suggestion.
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Multiple Discount Codes per Email
We very often include more than one special offer in a single email but Customer Connect only allows us to track redemptions for a single discount code for each email. We would like the ability to enter more than one discount code for each email.
3 votesThank you for your suggestion.
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Segments
When a scheduled email that is reoccurring is using a segment then it should let you know it is being used when clicking on the same segment under a different email. That way if changes to the segment are made you will know if it will effect another scheduled email that is using it. Make sense?
3 votesRe-opening this suggestion. The wrong one was closed.
Yes, this makes sense. It has been placed under review. Thank you.
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Display the segments slated to receive the email on Send tab
If the contact segments (and quantities) were displayed on the Send tab, as a confirmation, this would prevent me from accidentally sending emails to the wrong segments. Sometimes I hop to the Edit Content tab and forget to select specific segments to receive certain emails before sending out.
3 votesThank your for your suggestion.
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Add Instagram & Blog icon/address choices in template.
It's great that there are Facebook & Twitter icons to list our addresses, but I'd also like the same for Instagram & our website blog.
3 votesThank you for your suggestion.
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customize confirmation pages
The Opt-in confirmation email and the page that directs customers to check their inbox for the confirmation email needs to be customizable. Only very limited editing is available for the opt-in email, but no graphics or font modifications.
The page that they are sent to when hitting the Confirm Subscription button is not editable at all and says "You will soon be receiving newsletters from xyz company". But newsletters is not our focus and we should be able to customize that message.
3 votesHi Tim – we will review this request and see what we can provide.
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3 votes
We will review and see what options are available
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Customer Feedback Upon Unsubscribe
Would like to have a way to survey or get some type of feedback from customers who unsubscribe. This would help us to know if we are sending too much or mis-targeted email to our customers.
3 votesHi Aimee -
Thank you for the suggestion! We will take this suggestion into review.
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3 votes
Thank you for your suggestion – we will review this feature and see when it can be added to our roadmap.
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segments
We like to send out coupons based on our customers year-to-date spending. There is no segment for this, only ytd percentile.
3 votesThank you for your feedback! We are currently planning advanced segmentation capabilities that may address this need
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Message Composer Using Body Segments
Sections of a message body should be targetable to specific segments. When the user sets up a message, he or she could target everybody with a basic theme that everybody receives, and then add a section that only customers in a specific region see. This would allow something like this:
1.) Message Header/Logo (everybody sees this)
2.) Subject Line (everybody sees this)
3.) Hello Customer Name (everybody sees this)
4.) Basic Message (everybody sees this)
5.) Coupon for Customers from Georgia (targeted to one segment)
6.) Coupon for Customers from Nevada (targeted to a different segment)
7.) Coupon for Customers…3 votesThank you for the feedback – this sort of personaliztion capability is currently on our road map and we hope to release next year.
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Customize Customer Email Sign Up Link
Be able to customize the fields and requirements to opt in to our email database.
Utilizing segment options such as store, product category, province as a specifically described and required field.
As of now there is not only no branding to our email sign up, deterring our customers, but also incomplete data collected.
3 votes -
Answer your phone
Provide customer service by answering your phone when customers need help. I have never been able to talk to anyone.
2 votes -
2 votes
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Organize Segments into Folders
I would like to be able to organize my segments using a folder tree structure. Say I have 40 segments, I could put them in 4 folders, grouping similar segments. It would speed things up quite a bit!
2 votes -
Upload a document or PDF into the Body
It would be nice to be able to upload a document say a pdf publisher document into the body. We could still have our regular banner at the top then dont have to worry about all the formatting issues that come along with this program. My emails all look normal in preview and in the test then they are formatted and skewed when the group email goes out.
2 votesThank you for your suggestion.
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Need a preview for the text version of the email.
There isn't a preview for the text version of the email. When a test email is sent the text version is often very different than what is in the editor.
2 votesThis item is under review. Thank you for your suggestion.
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Segment based on purchase date range
We need to be able to create a segment based on a date range of purchases. For instance, we would like to create a segment of all customers who purchased anything from a particular store from January 2011 through June 2011.
2 votesThank you for your suggestion.
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Make it where I can keep the content of my last email, but change the graphic at the top of the email.
Everytime we send out a new email blast, we use a lot of the same content to promote ongoing promotions. It would be wonderful if I could start with the last email..........and be able to pick a new graphic for the top. I like all the graphic choices you provide and this would be a HUGE time saver. Right now I have to pick a graphic and then cut and paste all the old material I want to include in the new email.
2 votesThank you for your suggestion.
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It would be nice if a space could be added to write a note when sending the test email.
It would be nice if a space could be added to write a note when sending a test email. I send a test of our newsletters to the owner to approve and it would be nice to add a note from time to time.
2 votesThank you for your response.
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