NCR Customer Connect

How can we improve NCR Customer Connect?

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  1. Ability to Archive Campaigns

    As campaigns and emails that have been sent cannot be deleted currently, there should be a way to archive obsolete campaigns. This is a basic feature in most email marketing providers and it is very cumbersome to have to sort through years worth of old campaigns.

    3 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Get rid of the black border

      In the body of the email, there's a thin black line around the border of the email. Can we ditch that?

      3 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Add Support for Contact movement between lists.

        Contacts cannot be "moved" from one list to another. If you mark a contact as Deleted, they are completely unavailable.

        Allow delete of contact by specific list and not all lists. Allow movement between lists.

        I do not know the schema for your database(s). Perhaps you can add a view that includes a compound key of email and list name.

        It is particularly harsh that a deleted contact is removed from ALL lists and cannot be added to another list. I assume this is a schema related issue.

        3 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Segments

          When a scheduled email that is reoccurring is using a segment then it should let you know it is being used when clicking on the same segment under a different email. That way if changes to the segment are made you will know if it will effect another scheduled email that is using it. Make sense?

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Receiving Enter: Option for different package

            It would make easier/faster and accurate if there is options to add different packaging at the time of entering receivings instead of setting up each items for different packaging. It does not make sense to create different units if not required. Also, it would be nice to enter total amount and counterpoint calculates the cost for each items (for accuracy).

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Display the segments slated to receive the email on Send tab

              If the contact segments (and quantities) were displayed on the Send tab, as a confirmation, this would prevent me from accidentally sending emails to the wrong segments. Sometimes I hop to the Edit Content tab and forget to select specific segments to receive certain emails before sending out.

              3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Customize Customer Email Sign Up Link

                Be able to customize the fields and requirements to opt in to our email database.

                Utilizing segment options such as store, product category, province as a specifically described and required field.

                As of now there is not only no branding to our email sign up, deterring our customers, but also incomplete data collected.

                3 votes
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                  planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • customize confirmation pages

                  The Opt-in confirmation email and the page that directs customers to check their inbox for the confirmation email needs to be customizable. Only very limited editing is available for the opt-in email, but no graphics or font modifications.

                  The page that they are sent to when hitting the Confirm Subscription button is not editable at all and says "You will soon be receiving newsletters from xyz company". But newsletters is not our focus and we should be able to customize that message.

                  3 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Event Emails: Constant Contact offers event marketing. We use this feature often to schedule, plan and execute events at our store.

                    We are contemplating switching from Constant Contact to Customer Connect. The biggest change is the event emails. We host at least 1 event at our store monthly and send email invitations for these events. These emails have a register / decline option so we can plan accordingly. If we switch we will be giving up a vital feature. Please let us know if this feature will be available and if so, when. Thanks.

                    3 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Organize Segments into Folders

                      I would like to be able to organize my segments using a folder tree structure. Say I have 40 segments, I could put them in 4 folders, grouping similar segments. It would speed things up quite a bit!

                      2 votes
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                        under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • 2 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Segment based on purchase date range

                          We need to be able to create a segment based on a date range of purchases. For instance, we would like to create a segment of all customers who purchased anything from a particular store from January 2011 through June 2011.

                          2 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Provide statistics indicating the type of device on which the email was opened.

                            I would like to know, like in Google Analytics, on which type of device - PC, tablet, or mobile phone - the email was opened. This is key in following the trend toward mobile and in making design decisions.

                            2 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Upload a document or PDF into the Body

                              It would be nice to be able to upload a document say a pdf publisher document into the body. We could still have our regular banner at the top then dont have to worry about all the formatting issues that come along with this program. My emails all look normal in preview and in the test then they are formatted and skewed when the group email goes out.

                              2 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Need a preview for the text version of the email.

                                There isn't a preview for the text version of the email. When a test email is sent the text version is often very different than what is in the editor.

                                2 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Answer your phone

                                  Provide customer service by answering your phone when customers need help. I have never been able to talk to anyone.

                                  2 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Make it where I can keep the content of my last email, but change the graphic at the top of the email.

                                    Everytime we send out a new email blast, we use a lot of the same content to promote ongoing promotions. It would be wonderful if I could start with the last email..........and be able to pick a new graphic for the top. I like all the graphic choices you provide and this would be a HUGE time saver. Right now I have to pick a graphic and then cut and paste all the old material I want to include in the new email.

                                    2 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add segment option for total purchase amount

                                      We need a segment option for total purchase amount. This way, we can trigger a rewards email when a customer spends $xx.xx with us; whether they reach that level in one transaction or 4 transactions.

                                      2 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Business Name

                                        CustomerConnect is currently only using the First Name and Last Name fields from CounterPoint Customer Records. We also need the Name field in CustomerConnect (for our customers who are businesses rather than individuals).

                                        2 votes
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                                          under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 2 votes
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                                            under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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