NCR Customer Connect

  1. NCR Customer Connect suddenly doesn't have authority to manage company pages? did something change? can't reconnect

    Auto post to FB has been working perfectly for months until the end of July when suddenly it failed. Read online instructions stating that disconnecting and reconnecting usually reset. Disconnected and Reconnected fine but now get this msg "NCR Customer Connect does not have access to manage your pages and post to your account. Click 'Continue' to launch Facebook and authorize the application." even though full managerial permissions were given when reconnecting

    4 votes
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  2. 3 votes
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  3. Better tutorials

    For the love of God PLEASE update your help section! I've been looking for days on how to create a freaking a/b campaign. I refuse to believe you don't have that function. what would even be the point?

    1 vote
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  4. Receiving Enter: Option for different package

    It would make easier/faster and accurate if there is options to add different packaging at the time of entering receivings instead of setting up each items for different packaging. It does not make sense to create different units if not required. Also, it would be nice to enter total amount and counterpoint calculates the cost for each items (for accuracy).

    3 votes
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  5. Call to Action buttons

    I'd like the ability to add a Call to Action button (Shop Now, Learn More, etc.) to both the email and/or an image

    1 vote
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  6. Answer your help line phone!

    Answer your help line phone!

    1 vote
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  7. Send a "Thank You" email as soon as a customer signs up

    I'd like to be able to send a coupon to customers that sign up/opt in to email marketing as soon as they do so, without setting up a confusing reoccurring email that checks for new addresses only once per day.
    This is a feature that Constant Contact has had for quite a while and was nice.

    47 votes
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  8. Answer your phone

    Provide customer service by answering your phone when customers need help. I have never been able to talk to anyone.

    2 votes
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  9. Calendar of Emails Scheduled on Dashboard

    We would like to have the ability to see all the emails we have scheduled right on the dashboard. Instead of going into each campaign and checking when each email is scheduled, it would allow our employees to log on and see exactly what emails are going out and when! Like a little calendar right on the dashboard.

    3 votes
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  10. Be able to create a recipient segment based on email address.

    We want to be able to email particular groups of email addresses. High schools and colleges (containing .edu for example) or even particular colleges (containing harvard.edu, for example).

    3 votes
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  11. Insert Products in to email

    There should be an option to feature products within an email blast. The options should allow for the user to pick one or all of the following to insert: image, item name, brand, price, special price via email promotion. The design layout must look sophisticated. Perhaps a side column option, however as a clothing retailer, we'd like something aesthetically pleasing to feature products in a gift guide or new arrivals within the body of the email.

    1 vote
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  12. Unsubscribe from Lists

    Right now if a customer unsubscribes, they remove themselves from ALL communications. We want to offer an opportunity to remove themselves from types of campaigns that do not pertain to their interests. For example we are a retail store, we could let customers subscribe to different lists such as Women's, Men's, and/or Kids' and they should be able to unsubscribe to one or more of those campaign categories rather than unsubscribing to all emails. Or if they only want to hear about "Sales" and not about "Product or Brands".

    1 vote
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  13. 1 vote
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  14. Custom signup form

    Would be nice if we could create our own signup form so it could look like our website.

    42 votes
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  15. 4 votes
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  16. Enable viewing the email from the email results page

    I would like to be able to look at the email image from the email results page rather than having to open a second window,

    1 vote
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  17. 1 vote
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  18. Customize Customer Email Sign Up Link

    Be able to customize the fields and requirements to opt in to our email database.

    Utilizing segment options such as store, product category, province as a specifically described and required field.

    As of now there is not only no branding to our email sign up, deterring our customers, but also incomplete data collected.

    3 votes
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  19. Message Composer Using Body Segments

    Sections of a message body should be targetable to specific segments. When the user sets up a message, he or she could target everybody with a basic theme that everybody receives, and then add a section that only customers in a specific region see. This would allow something like this:

    1.) Message Header/Logo (everybody sees this)
    2.) Subject Line (everybody sees this)
    3.) Hello Customer Name (everybody sees this)
    4.) Basic Message (everybody sees this)
    5.) Coupon for Customers from Georgia (targeted to one segment)
    6.) Coupon for Customers from Nevada (targeted to a different segment)
    7.) Coupon for Customers…

    3 votes
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  20. Enable responsively designed emails.

    Emails are being opened to a large extent on mobile phones with screens as small as 2.25" across and need to be readable at this scale. The top ESPs allow for responsive design.

    13 votes
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