NCR Customer Connect

NCR Customer Connect

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  1. 3 votes
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  2. 3 votes
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  3. To get immediate messages our to customers regarding sudden closures or delays in service to keep total satisfaction from customers!

    9 votes
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  4. I'd like to be able to send a coupon to customers that sign up/opt in to email marketing as soon as they do so, without setting up a confusing reoccurring email that checks for new addresses only once per day.
    This is a feature that Constant Contact has had for quite a while and was nice.

    47 votes
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  5. Right now Customer Connect Allows you to upload as many images as you want into the Image Library. However there is no way to organize these images. Having an option to create folders would benefit anyone using the program and would keep everything organized. Otherwise you might be searching 5-10 minutes trying to locate one specific image.

    38 votes
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  6. Would be nice if we could create our own signup form so it could look like our website.

    44 votes
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  7. I would like to be able to look at the email image from the email results page rather than having to open a second window,

    1 vote
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  8. When you use the template editor, there should be a feature in the email sent to bring up a separate tab or window for only the coupon. This way the customer can print just the coupon, instead of the whole email.

    23 votes
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  9. Would like to have a way to survey or get some type of feedback from customers who unsubscribe. This would help us to know if we are sending too much or mis-targeted email to our customers.

    3 votes
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  10. It would be nice to be able to upload a document say a pdf publisher document into the body. We could still have our regular banner at the top then dont have to worry about all the formatting issues that come along with this program. My emails all look normal in preview and in the test then they are formatted and skewed when the group email goes out.

    2 votes
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  11. It would be beneficial to be able to attribute emails to a 1 day sale (flash sales) so we could get a more accurate figure.

    1 vote
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  12. Remove or make optional the mandatory "Subscribe" button at the bottom of every email.

    This mandatory feature is causing issues with our Customer Rewards Club Communications. We see people signing up for Rewards Club specific emails when they are not members. This is an issue on a couple of different levels:

    1) These people may think they have now signed up for a Club membership. They have not because they have not been assigned a Customer Number and do not have a CounterPoint profile.

    2) The "Subscribe" form does not allow us to choose what is required information. As of…

    1 vote
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  13. I would like to know, like in Google Analytics, on which type of device - PC, tablet, or mobile phone - the email was opened. This is key in following the trend toward mobile and in making design decisions.

    2 votes
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  14. 9 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 2 votes
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  16. Variables that are pulled from CounterPoint need the capability of being reformatted. For example, if it's a customer profile date field, Counterpoint sends it as year-month-date. Customer Connect should have an option to reformat that piece of data into more user friendly text, such as Month Day, Year, etc.

    4 votes
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  17. The Opt-in confirmation email and the page that directs customers to check their inbox for the confirmation email needs to be customizable. Only very limited editing is available for the opt-in email, but no graphics or font modifications.

    The page that they are sent to when hitting the Confirm Subscription button is not editable at all and says "You will soon be receiving newsletters from xyz company". But newsletters is not our focus and we should be able to customize that message.

    3 votes
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  18. Would like to create unique Coupons for each customer, like B&N does. CP would have to be modified to track and redeem these unique, customer-specific coupons. This would prevents coupon forwarding via email.

    83 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →

    CustomerConnect plans to implement this feature, but we need CounterPoint to add this functionality first. When CounterPoint can generate unique coupon codes per customer, CustomerConnect will likely add this feature in their next release. As of today, this capability is on the CounterPoint team’s radar but is not on a release schedule.

  19. It's great that there are Facebook & Twitter icons to list our addresses, but I'd also like the same for Instagram & our website blog.

    3 votes
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  20. If the contact segments (and quantities) were displayed on the Send tab, as a confirmation, this would prevent me from accidentally sending emails to the wrong segments. Sometimes I hop to the Edit Content tab and forget to select specific segments to receive certain emails before sending out.

    3 votes
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