NCR Customer Connect

NCR Customer Connect

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  1. We like to send out coupons based on our customers year-to-date spending. There is no segment for this, only ytd percentile.

    3 votes
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  2. We need the ability to manually set the time that the Integration Agent uploads data from CounterPoint to Customer Connect. We have custom profile codes that get updated every day with time specific information that is used to trigger daily appointment confirmation and email reminders.

    1 vote
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  3. I would like to know, like in Google Analytics, on which type of device - PC, tablet, or mobile phone - the email was opened. This is key in following the trend toward mobile and in making design decisions.

    2 votes
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  4. Emails are being opened to a large extent on mobile phones with screens as small as 2.25" across and need to be readable at this scale. The top ESPs allow for responsive design.

    15 votes
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  5. 2 votes
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  6. I have a clothing retail outlet, it would be a unique feature if there was an option to sort customers automatically into the size categories so we can target our customer according to the existing inventory levels.

    1 vote
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  7. I would like to use CustomerConnect to set up automatic emails to my A/R customers that are past due. Is this possible?

    1 vote
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  8. Variables that are pulled from CounterPoint need the capability of being reformatted. For example, if it's a customer profile date field, Counterpoint sends it as year-month-date. Customer Connect should have an option to reformat that piece of data into more user friendly text, such as Month Day, Year, etc.

    4 votes
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  9. The Opt-in confirmation email and the page that directs customers to check their inbox for the confirmation email needs to be customizable. Only very limited editing is available for the opt-in email, but no graphics or font modifications.

    The page that they are sent to when hitting the Confirm Subscription button is not editable at all and says "You will soon be receiving newsletters from xyz company". But newsletters is not our focus and we should be able to customize that message.

    3 votes
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  10. 1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    The Manage/Images tab in Customer Connect provides the ability to manage images (copy, delete, resize, etc). Please provide more information about what you’re looking for so we may review it further. Thanks in advance.

  11. To get immediate messages our to customers regarding sudden closures or delays in service to keep total satisfaction from customers!

    9 votes
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  12. It's great that there are Facebook & Twitter icons to list our addresses, but I'd also like the same for Instagram & our website blog.

    3 votes
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  13. If the contact segments (and quantities) were displayed on the Send tab, as a confirmation, this would prevent me from accidentally sending emails to the wrong segments. Sometimes I hop to the Edit Content tab and forget to select specific segments to receive certain emails before sending out.

    3 votes
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  14. When a scheduled email that is reoccurring is using a segment then it should let you know it is being used when clicking on the same segment under a different email. That way if changes to the segment are made you will know if it will effect another scheduled email that is using it. Make sense?

    3 votes
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  15. We very often include more than one special offer in a single email but Customer Connect only allows us to track redemptions for a single discount code for each email. We would like the ability to enter more than one discount code for each email.

    3 votes
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  16. We would like to have the primary account available to secondary admins so each administrator gets credit for the work they did via login. This is like how facebook operates. This would decrease confusion on who did what.

    5 votes
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  17. Add a display of the number of recipients who will receive the mailing above the SEND button in step 8 to confirm before sending. This avoids missing step 4 (selecting recipients) errors and wasted or incomplete mailings. It is not always obvious if step 4 is a bit more complex.

    1 vote
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  18. Add link to content editor (step 6.) to do a heuristic scan based on a selection of target email clients or client types. Produce a report of issues and suggestions and/or links issues to suggestions. For example, Outlook formatiing, Smartphone headers, etc. Maybe even a fix-it option. Fixing the generated code by hand is very tedious with publish deadlines. There are some engines out there to cobble in now.

    1 vote
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  19. As campaigns and emails that have been sent cannot be deleted currently, there should be a way to archive obsolete campaigns. This is a basic feature in most email marketing providers and it is very cumbersome to have to sort through years worth of old campaigns.

    3 votes
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  20. We need a segment option for total purchase amount. This way, we can trigger a rewards email when a customer spends $xx.xx with us; whether they reach that level in one transaction or 4 transactions.

    2 votes
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