NCR Customer Connect

NCR Customer Connect

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  1. We need to be able to create a segment based on the Store a customer has purchased from - not just the store they were assigned to when the customer record was created. We should also be able to combine Store Purchased From with Purchased from Item Category and Ticket Item Number.

    21 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. We need to know when our uploaded lists have failed for some reason, so we need to receive a notification or status email for upload failures as well as successful uploads.

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. The "AND" and "OR" are great for combining segment criteria, but we also need "NOT" so that we can take customers out of a segment. We might want to advertise an item to customers who bought something from the same category, but not if they've already bought that item. Right now, there's a couple of long workarounds that could easily be dealt with by allowing "NOT" and "XOR" (exclusive OR) operators.

    28 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. There is no setting for setting recurrence interval for the last day of each month. There is only, 31st day, 30th day. However if you select 31st day it will only send on months that have a 31st day. So say you want to send an email to everyone on the last day of the month who made a purchase that same month, you would not be able to do that without a "last day of the month" option

    8 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. I'd really like to see more incremental time data- to see timing, customer behavior throughout the 'day' as opposed to just the big timeframe window.

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. CustomerConnect is currently only using the First Name and Last Name fields from CounterPoint Customer Records. We also need the Name field in CustomerConnect (for our customers who are businesses rather than individuals).

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. When you use the template editor, there should be a feature in the email sent to bring up a separate tab or window for only the coupon. This way the customer can print just the coupon, instead of the whole email.

    23 votes
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  8. 9 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Emails that are sent out do not view well on blackberries because of the email address "CustomerConnect on behalf of so&so @ domain-name.com" - that wraps down to a few lines.

    7 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Does CustomerConnect include headers for smartphones? No scaling seems to occur on my BlackBerry Torch.

    1 vote
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  11. It does not appear that CustomerConnect includes headers for smartphones to display the HTML email correctly. This would seem like a critical issue to me.

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. I would like to be able to use a variable in the creation of the new barcode string.

    3 votes
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  13. CPOnline should share customer account information with Customer Connect.

    Customer Connect should have templates to promote specific items from CPOnline. The interface would allow you to select an item from CPOnline, the thumbnail and link would automatically be generated.

    You would also need to track how many of those customers that 1) opened the e-mail then 2) purchased the featured items through CPOnline.

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. This would be great. Some organizations have no need for custom templates. They have website/graphics people in-house. So why no be able to delete something you are never going to use?

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. The system currently counts all purchases for all email recipients. That overstates the effectiveness of the campaign. It should only count purchases for customers who actually opened their email - or you should at least provide an option to restrict it accordingly.

    49 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. I would like to be able to organize my segments using a folder tree structure. Say I have 40 segments, I could put them in 4 folders, grouping similar segments. It would speed things up quite a bit!

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. In the campaign graph show both the campaign and the email name. If you put multiple emails withing a campaign to help organize them you can't tell with email you are view the results for.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. have multiple default email settings, then being able to choose them from a drop down list while creating a campaign.

    10 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. I would find it beneficial if we could receive analysis on those that have NOT opened the email (this would allow me to try again with another email/subject line to entice them again, without bothering those that opened the email ... and even give us the ability to resend the same campaign, or a slightly modified one to those individuals who have not opened the email)

    26 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. A user should be able to create and save test segments under the Manage tab. This would let the user test how many subscribers are in a segment before creating a campaign. If they find out that that segment is too small or too large for their needs, then they could abandon it before creating a campaign, saving time. Also, if the user decides to save a test segment, the segment should be available for use when creating a campaign email.

    22 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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