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Enable viewing the email from the email results page
I would like to be able to look at the email image from the email results page rather than having to open a second window,
1 voteThank you for the suggestion. We will review this request and see when we can add it to our release roadmap.
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3 votes
Thank you for your suggestion – we will review this feature and see when it can be added to our roadmap.
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Customer Feedback Upon Unsubscribe
Would like to have a way to survey or get some type of feedback from customers who unsubscribe. This would help us to know if we are sending too much or mis-targeted email to our customers.
3 votesHi Aimee -
Thank you for the suggestion! We will take this suggestion into review.
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3 votes
We will review and see what options are available
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Campaign Step 8: Sales Filter Section select 1 day to attribute sales to.
It would be beneficial to be able to attribute emails to a 1 day sale (flash sales) so we could get a more accurate figure.
1 voteWe will review this request to see if we can provide a solution.
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Remove or make optional the mandatory "Subscribe" button at the bottom of every email.
Remove or make optional the mandatory "Subscribe" button at the bottom of every email.
This mandatory feature is causing issues with our Customer Rewards Club Communications. We see people signing up for Rewards Club specific emails when they are not members. This is an issue on a couple of different levels:
1) These people may think they have now signed up for a Club membership. They have not because they have not been assigned a Customer Number and do not have a CounterPoint profile.
2) The "Subscribe" form does not allow us to choose what is required information. As of…
1 voteWe will review this and see what options are available
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Provide statistics indicating the type of device on which the email was opened.
I would like to know, like in Google Analytics, on which type of device - PC, tablet, or mobile phone - the email was opened. This is key in following the trend toward mobile and in making design decisions.
2 votesWe will review this and see what reporting we can provide.
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2 votes
Thank you for the suggestion. We will review and see what reporting we can best provide for this.
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Formatting variables
Variables that are pulled from CounterPoint need the capability of being reformatted. For example, if it's a customer profile date field, Counterpoint sends it as year-month-date. Customer Connect should have an option to reformat that piece of data into more user friendly text, such as Month Day, Year, etc.
4 votesHi Tim – Thanks for the feedback. We’ll review this request and see if it is something we can add to the product.
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customize confirmation pages
The Opt-in confirmation email and the page that directs customers to check their inbox for the confirmation email needs to be customizable. Only very limited editing is available for the opt-in email, but no graphics or font modifications.
The page that they are sent to when hitting the Confirm Subscription button is not editable at all and says "You will soon be receiving newsletters from xyz company". But newsletters is not our focus and we should be able to customize that message.
3 votesHi Tim – we will review this request and see what we can provide.
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SMS Mobile Short Messaging
To get immediate messages our to customers regarding sudden closures or delays in service to keep total satisfaction from customers!
9 votesThank you for your suggestion.
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Add Instagram & Blog icon/address choices in template.
It's great that there are Facebook & Twitter icons to list our addresses, but I'd also like the same for Instagram & our website blog.
3 votesThank you for your suggestion.
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Display the segments slated to receive the email on Send tab
If the contact segments (and quantities) were displayed on the Send tab, as a confirmation, this would prevent me from accidentally sending emails to the wrong segments. Sometimes I hop to the Edit Content tab and forget to select specific segments to receive certain emails before sending out.
3 votesThank your for your suggestion.
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Segments
When a scheduled email that is reoccurring is using a segment then it should let you know it is being used when clicking on the same segment under a different email. That way if changes to the segment are made you will know if it will effect another scheduled email that is using it. Make sense?
3 votesRe-opening this suggestion. The wrong one was closed.
Yes, this makes sense. It has been placed under review. Thank you.
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Multiple Discount Codes per Email
We very often include more than one special offer in a single email but Customer Connect only allows us to track redemptions for a single discount code for each email. We would like the ability to enter more than one discount code for each email.
3 votesThank you for your suggestion.
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Account setup
We would like to have the primary account available to secondary admins so each administrator gets credit for the work they did via login. This is like how facebook operates. This would decrease confusion on who did what.
5 votesThank you for your suggestion.
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Final Recipient Count on SEND (step 8.) page.
Add a display of the number of recipients who will receive the mailing above the SEND button in step 8 to confirm before sending. This avoids missing step 4 (selecting recipients) errors and wasted or incomplete mailings. It is not always obvious if step 4 is a bit more complex.
1 voteThank you for your suggestion.
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Heuristic Content Editor Report
Add link to content editor (step 6.) to do a heuristic scan based on a selection of target email clients or client types. Produce a report of issues and suggestions and/or links issues to suggestions. For example, Outlook formatiing, Smartphone headers, etc. Maybe even a fix-it option. Fixing the generated code by hand is very tedious with publish deadlines. There are some engines out there to cobble in now.
1 voteThank you for your suggestion.
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Ability to Archive Campaigns
As campaigns and emails that have been sent cannot be deleted currently, there should be a way to archive obsolete campaigns. This is a basic feature in most email marketing providers and it is very cumbersome to have to sort through years worth of old campaigns.
3 votesThis item has been placed “under review”. Thank you for your suggestion.
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Add segment option for total purchase amount
We need a segment option for total purchase amount. This way, we can trigger a rewards email when a customer spends $xx.xx with us; whether they reach that level in one transaction or 4 transactions.
2 votesThank your for your suggestion.
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