NCR Customer Connect

NCR Customer Connect

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  1. 3 votes
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  2. We are contemplating switching from Constant Contact to Customer Connect. The biggest change is the event emails. We host at least 1 event at our store monthly and send email invitations for these events. These emails have a register / decline option so we can plan accordingly. If we switch we will be giving up a vital feature. Please let us know if this feature will be available and if so, when. Thanks.

    3 votes
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  3. I would like to be able to organize my segments using a folder tree structure. Say I have 40 segments, I could put them in 4 folders, grouping similar segments. It would speed things up quite a bit!

    2 votes
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  4. 2 votes
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  5. We need to be able to create a segment based on a date range of purchases. For instance, we would like to create a segment of all customers who purchased anything from a particular store from January 2011 through June 2011.

    2 votes
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  6. I would like to know, like in Google Analytics, on which type of device - PC, tablet, or mobile phone - the email was opened. This is key in following the trend toward mobile and in making design decisions.

    2 votes
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  7. It would be nice to be able to upload a document say a pdf publisher document into the body. We could still have our regular banner at the top then dont have to worry about all the formatting issues that come along with this program. My emails all look normal in preview and in the test then they are formatted and skewed when the group email goes out.

    2 votes
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  8. There isn't a preview for the text version of the email. When a test email is sent the text version is often very different than what is in the editor.

    2 votes
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  9. Everytime we send out a new email blast, we use a lot of the same content to promote ongoing promotions. It would be wonderful if I could start with the last email..........and be able to pick a new graphic for the top. I like all the graphic choices you provide and this would be a HUGE time saver. Right now I have to pick a graphic and then cut and paste all the old material I want to include in the new email.

    2 votes
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  10. We need a segment option for total purchase amount. This way, we can trigger a rewards email when a customer spends $xx.xx with us; whether they reach that level in one transaction or 4 transactions.

    2 votes
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  11. CustomerConnect is currently only using the First Name and Last Name fields from CounterPoint Customer Records. We also need the Name field in CustomerConnect (for our customers who are businesses rather than individuals).

    1 vote
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  12. 2 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. It would be nice if a space could be added to write a note when sending a test email. I send a test of our newsletters to the owner to approve and it would be nice to add a note from time to time.

    2 votes
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  14. Give the user the ability to copy and paste an e-mail and all settings. This will allow you to easily assign new segments for the same e-mail. When you assign specific promo codes to a segment, you can better track the results of your campaign. Currently, you need to go through the entire process to create a second e-mail for a second segment.

    1 vote
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  15. It would be beneficial to be able to attribute emails to a 1 day sale (flash sales) so we could get a more accurate figure.

    1 vote
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  16. Within the 2 column template, it would be nice to have a Side Title section to go along with the side text and side image sections.

    1 vote
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  17. New features to search by customer history are good, but need exclusionary terms as well as inclusionary terms for the contain segment.

    1 vote
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  18. We would like to be able to use Profile Code fields in the barcode within the email content.

    1 vote
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  19. We would like to be able to use the banner sections you have - great graphics - but would like to be able to put them anywhere we want within the template and not be restricted to having them at the very top.

    1 vote
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  20. I don't have first name information for all my customers. I would like to use the variable field to personalize my emails but I don't want a blank space followed by a comma at the beginning of my emails if I don't have the first name filled in. Can you add the ability to choose what happens if there isn't any information in that field?

    1 vote
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