NCR Customer Connect

NCR Customer Connect

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  1. We need a segment option for total purchase amount. This way, we can trigger a rewards email when a customer spends $xx.xx with us; whether they reach that level in one transaction or 4 transactions.

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  2. CustomerConnect is currently only using the First Name and Last Name fields from CounterPoint Customer Records. We also need the Name field in CustomerConnect (for our customers who are businesses rather than individuals).

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  3. 2 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. It would be nice if a space could be added to write a note when sending a test email. I send a test of our newsletters to the owner to approve and it would be nice to add a note from time to time.

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  5. For the love of God PLEASE update your help section! I've been looking for days on how to create a freaking a/b campaign. I refuse to believe you don't have that function. what would even be the point?

    1 vote
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  6. Right now if a customer unsubscribes, they remove themselves from ALL communications. We want to offer an opportunity to remove themselves from types of campaigns that do not pertain to their interests. For example we are a retail store, we could let customers subscribe to different lists such as Women's, Men's, and/or Kids' and they should be able to unsubscribe to one or more of those campaign categories rather than unsubscribing to all emails. Or if they only want to hear about "Sales" and not about "Product or Brands".

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  7. Give the user the ability to copy and paste an e-mail and all settings. This will allow you to easily assign new segments for the same e-mail. When you assign specific promo codes to a segment, you can better track the results of your campaign. Currently, you need to go through the entire process to create a second e-mail for a second segment.

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  8. It would be beneficial to be able to attribute emails to a 1 day sale (flash sales) so we could get a more accurate figure.

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  9. I'd like the ability to add a Call to Action button (Shop Now, Learn More, etc.) to both the email and/or an image

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  10. 1 vote
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  11. Within the 2 column template, it would be nice to have a Side Title section to go along with the side text and side image sections.

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  12. New features to search by customer history are good, but need exclusionary terms as well as inclusionary terms for the contain segment.

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  13. We would like to be able to use Profile Code fields in the barcode within the email content.

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  14. I would like to use CustomerConnect to set up automatic emails to my A/R customers that are past due. Is this possible?

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  15. We would like to be able to use the banner sections you have - great graphics - but would like to be able to put them anywhere we want within the template and not be restricted to having them at the very top.

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  16. I don't have first name information for all my customers. I would like to use the variable field to personalize my emails but I don't want a blank space followed by a comma at the beginning of my emails if I don't have the first name filled in. Can you add the ability to choose what happens if there isn't any information in that field?

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  17. We would like to receive an email notifying us when our CounterPoint data stops uploading to CustomerConnect. We do not always log in to CustomerConnect every day because we've got recurring emails set up and they are working just fine - and any other emails we send out are only sent a few times per month. So we don't log in every day.

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  18. It would be helpful if you could provide two lines on the performance charts. One for this years performance and another with a different color for last years performance. An option to choose which historical year to view would also be nice so we could see how this year compares with different prior years.

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  19. It would be very helpful if a column could be added to the generic format spreadsheet for CP Customer Number!

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  20. Currently, I've found no way to add a background image in my custom HTML email that works in MS Outlook 2007. There is a way, but it requires a css style included in the BODY tag, which we don't have access to. When we upload custom HTML, you guys wrap it with the 'view on website' link at the top, and the unsubscribe/address info at the bottom. Is there a way to allow us to upload an entire HTML document, including HEAD and BODY, and you put your includes within the BODY we create? We could include some comments or…

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