NCR Customer Connect

NCR Customer Connect

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  1. Does CustomerConnect include headers for smartphones? No scaling seems to occur on my BlackBerry Torch.

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  2. CustomerConnect is currently only using the First Name and Last Name fields from CounterPoint Customer Records. We also need the Name field in CustomerConnect (for our customers who are businesses rather than individuals).

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  3. Add a display of the number of recipients who will receive the mailing above the SEND button in step 8 to confirm before sending. This avoids missing step 4 (selecting recipients) errors and wasted or incomplete mailings. It is not always obvious if step 4 is a bit more complex.

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  4. Add link to content editor (step 6.) to do a heuristic scan based on a selection of target email clients or client types. Produce a report of issues and suggestions and/or links issues to suggestions. For example, Outlook formatiing, Smartphone headers, etc. Maybe even a fix-it option. Fixing the generated code by hand is very tedious with publish deadlines. There are some engines out there to cobble in now.

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  5. Give the user the ability to copy and paste an e-mail and all settings. This will allow you to easily assign new segments for the same e-mail. When you assign specific promo codes to a segment, you can better track the results of your campaign. Currently, you need to go through the entire process to create a second e-mail for a second segment.

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  6. Within the 2 column template, it would be nice to have a Side Title section to go along with the side text and side image sections.

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  7. Browsing the uploaded images in your CC account seems a natural to me.

    The existing image box for columns does not alow URL and description tags. This makes them much less useful.

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  8. The template screen show very small templates. Also, many templates repeat themselves. A banner selection would be more appropriate. When I am selecting templates the website freezes then gives and error and templates I have chosen are not in My Templates page. Very fustrating.

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  9. We would like to be able to use Profile Code fields in the barcode within the email content.

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  10. I don't have first name information for all my customers. I would like to use the variable field to personalize my emails but I don't want a blank space followed by a comma at the beginning of my emails if I don't have the first name filled in. Can you add the ability to choose what happens if there isn't any information in that field?

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  11. We would like to be able to use the banner sections you have - great graphics - but would like to be able to put them anywhere we want within the template and not be restricted to having them at the very top.

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  12. We would like to receive an email notifying us when our CounterPoint data stops uploading to CustomerConnect. We do not always log in to CustomerConnect every day because we've got recurring emails set up and they are working just fine - and any other emails we send out are only sent a few times per month. So we don't log in every day.

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  13. It would be nice to have the "Your Logo" template selection as a fixed option on the first page of the template library.

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  14. New features to search by customer history are good, but need exclusionary terms as well as inclusionary terms for the contain segment.

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  15. It would be very helpful if a column could be added to the generic format spreadsheet for CP Customer Number!

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  16. We need to be able to set top, bottom, and side margins in each section/block in an email. The text now runs up against the sides by default. I've found no way to set margins in the new editor, but can do it by adding the appropriate Style in the appropriate Tag in HTML.

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