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NCR Customer Connect

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25 25 votes

NCR Customer Connect

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How can we improve NCR Customer Connect?

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  1. Not Good - sender is "CustomerConnect@RadiantRetailApps.com"

    We really want the email to come from our domain. We build the trust with our customers in our stores with our brand, and we strongly feel our customers expect to see an email from us, not our POS solution.

    We are afraid we are losing contacts because of this.

    58 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →

  2. Enable responsively designed emails.

    Emails are being opened to a large extent on mobile phones with screens as small as 2.25" across and need to be readable at this scale. The top ESPs allow for responsive design.

    15 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    planned  ·  AdminPhilip.Looney (Admin, CounterPoint) responded

    Thanks for the feedback. Our design teams are currently working to provide responsive templates. We will update you when we have scheduled this into a release.

  3. Have Google Analytics be able to track all emails and sign ups.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    planned  ·  AdminPhilip.Looney (Admin, CounterPoint) responded

    Hi Benjamin -

    Thank you for the suggestion. We have this feature on our road map with plans to release the feature this year.

  4. segments

    We like to send out coupons based on our customers year-to-date spending. There is no segment for this, only ytd percentile.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    planned  ·  AdminPhilip.Looney (Admin, CounterPoint) responded

    Thank you for your feedback! We are currently planning advanced segmentation capabilities that may address this need

  5. Message Composer Using Body Segments

    Sections of a message body should be targetable to specific segments. When the user sets up a message, he or she could target everybody with a basic theme that everybody receives, and then add a section that only customers in a specific region see. This would allow something like this:

    1.) Message Header/Logo (everybody sees this)
    2.) Subject Line (everybody sees this)
    3.) Hello Customer Name (everybody sees this)
    4.) Basic Message (everybody sees this)
    5.) Coupon for Customers from Georgia (targeted to one segment)
    6.) Coupon for Customers from Nevada (targeted to a different segment)
    7.) Coupon for Customers from New York (targeted to a different segment)
    8.) Default Coupon (for anybody that didn't fit the above segments)
    9.) Footer

    This would allow users to customize and give tighter personalization and relevance for their messages without having to create a whole new campaign email each time. It would also facilitate A/B testing.

    Sections of a message body should be targetable to specific segments. When the user sets up a message, he or she could target everybody with a basic theme that everybody receives, and then add a section that only customers in a specific region see. This would allow something like this:

    1.) Message Header/Logo (everybody sees this)
    2.) Subject Line (everybody sees this)
    3.) Hello Customer Name (everybody sees this)
    4.) Basic Message (everybody sees this)
    5.) Coupon for Customers from Georgia (targeted to one segment)
    6.) Coupon for Customers from Nevada (targeted to a different segment)
    7.) Coupon for Customers…

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    planned  ·  AdminPhilip.Looney (Admin, CounterPoint) responded

    Thank you for the feedback – this sort of personaliztion capability is currently on our road map and we hope to release next year.

  6. Customize Customer Email Sign Up Link

    Be able to customize the fields and requirements to opt in to our email database.

    Utilizing segment options such as store, product category, province as a specifically described and required field.

    As of now there is not only no branding to our email sign up, deterring our customers, but also incomplete data collected.

    3 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →

  7. Be use CustomerConnect to send emails to A/R customers that are past due.

    I would like to use CustomerConnect to set up automatic emails to my A/R customers that are past due. Is this possible?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    planned  ·  AdminPhilip.Looney (Admin, CounterPoint) responded

    We are planning to add a functionality that will allow this type of automated email to be sent. We will update you once this is in a scheduled release.

  8. Automatically sort customers by size purchased

    I have a clothing retail outlet, it would be a unique feature if there was an option to sort customers automatically into the size categories so we can target our customer according to the existing inventory levels.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    planned  ·  AdminPhilip.Looney (Admin, CounterPoint) responded

    We are currently planning more advanced data management and segmentation capabilities that will address this.

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