Settings and activity

  1. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  NCR Customer Connect  ·  Flag idea as inappropriate…  ·  Admin →
    Shane Taylor shared this idea  · 
  2. 28 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  2 comments  ·  NCR Customer Connect  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Shane Taylor commented  · 

    Here's one example we just faced where this would have been useful. In my situation, we created a Segment that was to include all recipients in three different Contact Lists. When we created the list, we erroneously used AND, and therefore created an intersection of the three lists, or only the 69 emails that were common to all three (out of a total of 1,653 unique recipients in the three lists). We didn’t notice this until after we had sent the email. I thought I’d just download a CSV of the 69 unique recipients that did receive the email, and then upload it as a new list to exclude in a new segment to email the remaining recipients. I discovered at that point that what I wanted to do, i.e.,

    New Segment Rule =
    OR Contact List IS “list one”
    OR Contact List IS “list two”
    OR Contact List IS “list three”
    AND Contact List IS NOT “list with people from above who have already received the email”

    was not possible.

    This would (supposedly) create a combined list of the first three Contact Lists, and exclude only those that received the email the first time. However, you can’t currently combine AND and OR in a Rule; it is either one or the other (probably because it is more complex to program the logic and precedence of the operands).

    What I’ve done, as a workaround, is to download the entire combined list, and go through and delete by hand those 69 that received it the first time, and uploaded it as a new list to use in the campaign for a second mailing to reach the whole group.

    An error occurred while saving the comment
    Shane Taylor commented  · 

    I would find this VERY useful. This feature really needs to be added.

    Shane Taylor supported this idea  · 
  3. 83 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    9 comments  ·  NCR Customer Connect  ·  Flag idea as inappropriate…  ·  Admin →

    CustomerConnect plans to implement this feature, but we need CounterPoint to add this functionality first. When CounterPoint can generate unique coupon codes per customer, CustomerConnect will likely add this feature in their next release. As of today, this capability is on the CounterPoint team’s radar but is not on a release schedule.

    An error occurred while saving the comment
    Shane Taylor commented  · 

    This has been under review for quite some time. Any status udpates?

  4. 18 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  3 comments  ·  NCR Customer Connect  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Shane Taylor commented  · 

    Especially nice for repeating emails, such as for new customers. Receiving an email every week/month would be a good way to make sure things are working as they should.

  5. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  2 comments  ·  NCR Customer Connect  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Shane Taylor commented  · 

    This would be helpful to us too.

    Shane Taylor supported this idea  · 
  6. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  NCR Customer Connect  ·  Flag idea as inappropriate…  ·  Admin →
    Shane Taylor shared this idea  ·